These terms explain how we work together when you hire CoderExperts for a website, marketing, AI or care plan project. They are written in simple language on purpose. If anything here is unclear, ask us before you sign, and we will explain it or put the answer in writing.
When you accept a quote or proposal from us, you agree to these terms. If your proposal says something different from this page, the proposal wins for that project.
The short version
Most people do not read every line of a contract, so here are the points that matter most. The full details follow below.
- You get a fixed price and a written scope before any work starts.
- Your domain, hosting and business accounts are set up in your name from day one.
- The website files and code become yours as soon as the final invoice is paid.
- If you cancel, the deposit pays for the work already done, and we refund the unused part.
- We cannot promise rankings, traffic or sales, but we always tell you honestly what we expect.
Quotes, prices and payments
Every project starts with a written quote or proposal that lists the work, the timeline and the total price. A quote stays valid for 60 days. Once you accept it, the price is fixed for that scope. If you later ask for something that is not in the scope, such as extra pages or a new feature, we send a separate quote for it first, and nothing is added to your bill without your approval.
Most projects need a 50% deposit before work begins, with the rest due at launch. Larger projects can be split into stages, and the payment plan is written in your proposal. We accept major credit and debit cards and bank transfer. Other payment methods need our approval in advance.
Monthly services, such as growth plans, hosting and marketing retainers, are billed in advance each month. By starting a monthly plan, you allow us to charge the payment method on file on each due date. Some projects also need paid tools from other companies, such as premium plugins, map or email services, booking systems or AI usage fees. We tell you about these costs before you commit, and they are billed to you or set up in your own name.
A payment counts as late 48 hours after its due date. Late invoices carry a fee of $35 per month or 10% of the unpaid amount, whichever is higher. If a monthly service stays unpaid for 10 days, we may pause it until the balance is paid. After 90 days, we may pass the unpaid amount to a collection agency and remove project files from our servers. We would much rather talk first, so please tell us early if you need more time.
How a project runs
We share designs and progress with you as the work moves forward. Standard projects include up to three rounds of changes on each main design or draft. Changes that stay inside the agreed scope never cost extra. On rush projects, extra rounds after the third may be billed.
Your feedback keeps the project on time. If we do not hear from you for 14 days after sending something for review, we may treat that stage as approved and move on. If a project is paused for more than 60 days because we are waiting on content, logins or decisions from you, we may ask you to pay for the work done so far before we continue.
You are responsible for the text, photos, logos and other files you give us. Please only send material you own or have the right to use. We are not responsible for legal problems caused by content you supply.
Who owns what
Ownership is where many business owners have had bad experiences with web designers, so we keep it simple. Your domain, hosting account, Google accounts and other business accounts are registered in your name and paid by you, either directly or through us at cost. You always keep the main login to these accounts.
The finished website, design files, code, written content and brand files we make for you become your property once the final invoice is paid. At that point, we hand over every login, file and database, whether you host with us or somewhere else. The only exceptions are tools licensed from other companies, such as themes, plugins, fonts or stock photos, which stay under their own licence terms.
We may show your project in our portfolio and on social media, and we may add a small “built by” credit in your website footer. If you prefer that we do not, just tell us, in your proposal or at any time later, and we will remove it.
Hosting, care plans and other developers
If we host and look after your website, we keep it updated, backed up and secure as described in your plan. You are free to hire another developer at any time. We only ask that you tell us first, so we can share access safely and avoid two teams changing the same thing. We are not responsible for problems caused by work done by others, and fixing them may be billed as extra work.
If you want to host your website somewhere else, we hand everything over once the final invoice is paid. You can move it yourself, or we can move it for you. A standard move includes one hour of work. We need working logins for the new host, and extra time spent on access problems or errors on the new server may be billed. After we hand over a finished site for outside hosting, please move it within 14 days, because we may then remove the copy from our servers.
Agencies that resell our work under their own brand sign a separate partner agreement on top of these terms. You can read more about this on our white-label agency page.
Cancelling and refunds
You can cancel a project at any time by telling us in writing, and we will confirm that we received it. We then work out the value of the work already done, based on the stages in your proposal. The deposit and any other payments first cover that work. If you have paid more than the value of the work done, we refund the difference within 14 days. If you have paid less, we send a final invoice for the difference. Either way, you receive everything finished up to that point once the account is settled.
Monthly plans can be cancelled with 30 days’ written notice. Payments for months that have already started are not refunded. If we charge you by mistake, tell us within 14 days and we will refund it, or add it to your account as credit if you prefer.
What we can and cannot promise
We promise to do careful, honest work and to keep you informed. We cannot promise specific search rankings, visitor numbers, leads or sales, because Google, AI tools, ad platforms and your market are outside our control. This applies to SEO and AI search, paid ads and every other service we offer.
Many websites depend on services from other companies, such as hosting providers, payment gateways, email services and AI platforms. We are not responsible for their downtime, price changes, security problems, failed payments or chargebacks. We never store your customers’ card details. Payments on your website go through the payment provider you choose.
AI chat assistants and automations we build follow the rules and content you approve. You stay responsible for the final answers and offers your business gives to its customers, and we recommend checking them regularly. To the fullest extent the law allows, our total responsibility for any claim related to a project is limited to the amount you paid us for that project, or for monthly services, the amount paid in the last three months.
Privacy, communication and changes
We keep your business information private and only use it to deliver our services. We never sell your data. Our privacy policy explains what we collect and why. We may collect visitor statistics on websites we host so we can report results to you, and we may share general numbers with no personal or business details removed. Email and written messages between us count as written communication for these terms.
If we cannot agree on something, both sides first try to solve it by talking, and then through a neutral mediator if needed. Any remaining dispute is handled under the laws of the country where CoderExperts is registered, unless the law of your own country gives you rights that cannot be removed by a contract.
We may update these terms from time to time. Changes do not affect projects that have already been agreed, unless both sides accept them in writing. The latest version is always on this page.
Questions about these terms? Email us at [email protected] or use our contact page.
Last updated 8 November 2026